ILCO Service Plans
Click here to submit an online Quotation Request Form
Save and Protect your Investment!
Avoid surprises! ILCO’s Silver, Gold and Platinum scalable Service Plans are part of our World-Class Customer Support Program. They have been designed to help you maintain your electronic locking system on a fixed yearly budget.
Support and Service plans
Whether you want unlimited access to our Support line or full coverage of all your Kaba system, you can select the plan that best suits your needs :
Platinum | Gold | Silver | |
| 24 / 7 access to ILCO support hotline |
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| Privileged access to ILCO support web site : www.ilcosupport.com |
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| FDU / ATLAS advance replacement service |
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| FDU / ATLAS software upgrade and reconfiguration |
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| Priority queue for lock repairs |
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| One-way ground freight prepaid on repairs |
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| Advance replacement service on remote access controllers |
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| 10% discount on web store purchases: www.ilcostore.com |
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| 10% discount on field service visits |
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* Eligibility based on installation date.
To request more information and find out which program is best for your hotel, please call us at :1-877-468-3555 or Click here to submit an online Quotation Request Form
ILCO Support website
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It's simply the best protection there is!Please call 1-877-468-3535
click here to submit an online Quotation Request Form
- Service Plans
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Platinum :
Includes all the benefits of the
Gold Plan, plus:- Fixed and budgeted maintenance costs
- Priority repair services
- Instant savings on web store keycards and parts purchases
- Savings when you need ILCO on-site support
- Peace-of-mind
Gold :
Includes all the benefits of the
Silver Plan, plus :- Quick replace of the most important parts and equipment to keep your locks operational
- Access to the most current software versions available at no cost
Silver :
- 24 / 7 / 365 unlimited customer support
- Access to comprehensive videos, guides, FAQs, and more
